Help centre | Arrival and departure

How do I check in and collect my keys at Locke at Broken Wharf?

You'll need to collect your apartment keys from the front desk when you arrive. Our House Hosts will be on hand to welcome you, provide your access key cards (one per person) and any further information you require.

If you've checked in online before you arrive, your keys will be ready for you as soon as you arrive (no queuing necessary).

Additionally, Locke at Broken Wharf offers self-check in with kiosks located behind reception, where you can sort your own key.

You can collect your keys any time after your check-in time (4pm as standard).

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