Help centre

The booking process. Rates, promotions, terms and conditions and all that fun stuff.

Managing your booking. Cancellations and amendments, add-ons, and your account.

How, when and where to go to check in and check out. Travel, parking, timings and more.

On-site facilities and amenities, food and drink, and what you'll find in your apartment.

Info about specific types of stay. Long stays, group stays, pet stays and more.

The latest on 'you know what' (COVID-19). Health & safety, changes to our terms and offering.