Help centre

Help centre

Property information

Can I stay for less than 7 nights at WunderLocke? WunderLocke

Do your properties have on-site parking? All properties

How do I use my apartment appliances at Beckett Locke? Beckett Locke

How do I use my apartment appliances at Bermonds Locke? Bermonds Locke

How do I use my apartment appliances at Buckle Street Studios? Buckle Street Studios by Locke

How do I use my apartment appliances at Eden Locke? Eden Locke

How do I use my apartment appliances at Kingsland Locke? Kingsland Locke

How do I use my apartment appliances at Leman Locke? Leman Locke

How do I use my apartment appliances at Locke at Broken Wharf? Locke at Broken Wharf

How do I use my apartment appliances at Schwan Locke? Schwan Locke

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Making a booking

The booking process. Rates, promotions, terms and conditions and all that fun stuff.

My booking

Managing your booking. Cancellations and amendments, add-ons, and your account.

Arrival and departure

How, when and where to go to check in and check out. Travel, parking, timings and more.

Property information

On-site facilities and amenities, food and drink, and what you'll find in your apartment.

Types of stay

Info about specific types of stay. Long stays, group stays, pet stays and more.

Keeping you safe

The latest on 'you know what' (COVID-19). Health & safety, changes to our terms and offering.