Help centre | Property information

I have a problem with something in my apartment, who should I contact?

If you're struggling with how to work any of your applicances, it's worth checking the appliance manual first. You'll find a link to these on your Smart TV.

If you're still having trouble, our House Hosts are contactable 24/7. You'll find a phone number as well as Whatsapp contact details on the front screen of your TV. You can also head down to the front desk to speak to our House Hosts directly, if you'd prefer.

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