My promo code isn't working, who should I contact?

If you're having issues applying a promotional code, please check the terms and conditions of the offer or discount, as date restrictions or special conditions may apply.

If you're still having trouble, drop our reservations team a note at [email protected] and they'll be able to give you a hand.

Head to our special offers page for details of our promotional offers.

Was this answer helpful?

Looking for something else?

Making a booking

The booking process. Rates, promotions, terms and conditions and all that fun stuff.

My booking

Managing your booking. Cancellations and amendments, add-ons, and your account.

Arrival and departure

How, when and where to go to check in and check out. Travel, parking, timings and more.

Property information

On-site facilities and amenities, food and drink, and what you'll find in your apartment.

Types of stay

Info about specific types of stay. Long stays, group stays, pet stays and more.

Keeping you safe

The latest on 'you know what' (COVID-19). Health & safety, changes to our terms and offering.