Careers Head Host

The role...

Are you a hospitality nerd? A customer-focused host with unbelievable multi-tasking abilities? Do you get energy from developing a happy, motivated team? Forming a bordering-on-iconic duo with another Head Host and reporting to the Assistant General Manager, you’ll support the management of a Locke aparthotel.

You’ll have a strong understanding of how to maintain and enrich the Locke brand, epic people management and a natural flair for delivering service that makes clients rave about their stay (and want to come back).

 

What it looks like....

● Creating tell-your-mates experiences that make guests want to keep coming back

● Being ‘in the know’ on local goings-on and inspiring guests with new ideas

● Acknowledging and acting on guest reviews in a way that shows Locke cares

● Handling complaints with a can-do attitude

● A systems specialist; resolving payment queries and system errors like the smooth operator you are

● Supervising and coaching the Day House Host team and empowering them to do all these things, too

● Regularly stepping in for on-call duty

● Delegating effectively to keep things running like clockwork

● Actively looking for opportunities to grow revenue and occupancy

● Helping to organise and deliver events that promote the Locke brand

● Identifying upselling opportunities and helping your team do the same

What you’ll need....

● Love for hosting communities and creating thoughtful spaces

● Human-led coaching skills

● Hospitality experience

● Intuitive customer service

● Analytical brain built for problem solving

● Strategic thinking and decision-making

● Confidence to act quickly and take smart risks based on insight

● Strong grasp of spoken and written English

● Next-level communication

● Impeccable attention to detail

● Rock-solid time management

● Flexibility and a habit of thinking outside the box

● Confidence using IT systems and software (including Microsoft Office